FREQUENTLY ASKED QUESTIONS

Q. Can I create a “Taylor Made” basket?
A. Absolutely! Our designers have put our collections together to represent some of the most popular themes and selections; in many cases they fit the bill perfectly. However, if you would like to make substitutions, additions or even start from scratch to create something more suited to your recipient and/or occasion, please call and a designer will be more than happy to work with you to create the perfect “Taylor Made” gift!

Q. How does my gift arrive?
A. Taylor Made for You, Inc. ships anywhere in the continental US via UPS Ground Service. Upon request, we can arrange for expedited shipping. If you would like this option, let us know and we will call you with a quote. For local deliveries (Richmond, VA area), your gift will be hand delivered by Taylor Made for You, Inc. (See zip code chart below for charges.)

Q. When will my gift arrive?
A. We make every effort to get your gift ready for next day shipping or delivery. Please reference the UPS chart for transit times on items shipped.

Q. How late can I place an order for next day delivery?
A. Orders placed before 3pm will be shipped or delivered the following business day. Orders placed after 3pm will be processed for the next business day after that. (For example, an order placed on Monday at 2:30 pm will be delivered on Tuesday. An order placed at 4:15pm on Monday will be delivered on Wednesday.)

Q. Does the cost of the gift include delivery/shipping?
A. No. Delivery and shipping charges are in addition to the gift cost. Shipping charges listed are for ground shipping and are based on the cost of the gift as follows:
$1.00 - $50.00 = $10.00 shipping
$50.01 - $75.00 = $12.50 shipping
$75.01 - $100.00 = $15.00 shipping
$100.00+ = Shipping is quoted at time of order

For hand delivery, shipping is $10 for zip codes:
23059, 23075, 23116, 23150, 23231, 23238, 23836, 23838, 23111, 23116, 23060, 23111, 23112, 23113, 23114, 23116, 23150, 23173, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23233, 23233, 23234, 23235, 23236, 23237, 23249, 23284, 23294, 23297, 23298, 23831, 23832

$15 for zip codes:
23005, 23063, 23069, 23120, 23139

Q. How much is extra-fast shipping outside your local delivery area?
A. If you would like expedited shipping, please note your preference on the order and we will call you with a price quote.

Q. How much does it cost to use the local delivery service offered by Taylor Made For You, Inc.?
A. Prices and zip codes covered with our hand delivery are listed above. Please note, all deliveries to buinesses are delivered before 5PM unless otherwise specified.

Q. What if I need my gift delivered more quickly?
A. Same day delivery is available for local deliveries only. Please not that delivery charges will increase ($20.00 or $25.00 depending on location of delivery). If your gift needs to be shipped rather than delivered locally, we can ship via an expedited method. However, shipping charges will increase and you should call for a quote (804-897-8965).

Q. Can I ship a gift to someone in the hospital?
A. We hand deliver to all area hospitals (Chippenham, Johnston-Willis, Memorial Regional, Henrico Doctor’s, St. Mary’s and Richmond Community). However, we are unable to ship to hospitals via UPS. Often, by the time the package is received and delivered within the hospital, the patient has been discharged and gone home. As always, we will be happy to ship the gift to a home or business address.

Q. What if I give you the wrong address?
A. Please be careful when submitting information. Unfortunately, we cannot be responsible for incorrect addresses provided. However, we can redeliver your gifts to the correct address for an additional delivery charge.

Q. Do you carry wine?
A. Yes, we do! We carry a wide variety of Virginia wines. Please call us with any questions or for a complete, up-to-date wine list.

Q. Can I order a gift with wine to ship out of state?
A. Unfortunately, the conditions of our license to sell wine and beer prevent us from shipping alcohol outside of the state of Virginia. We can, however, deliver it locally as long as the recipient is over 21 years of age.

Q. Which credit cards do you accept?
A. We accept Visa, MasterCard, American Express and Discover.

Q. What if items in my basket are out-of-stock?
A. Due to availability and supply limitations, Taylor Made For You, Inc. reserves the right to make substitutions of equal or greater value.

Q. Where are you located?
A. Taylor Made For You, Inc.
512 Southlake Blvd
Richmond, VA 23236
Local Phone: 804-897-8965 FAX: 804-897-8960
Toll Free: 1-888-612-GIFT (1-888-612-4438)